Operations Manager

Key Responsibilities

• Direct and oversee daily operations across multiple clinic locations.
• Recruit, hire, train, and develop clinic staff to ensure operational effectiveness.
• Partner with Doctors of Chiropractic and Clinic Directors to align clinical and business goals.
• Monitor key performance indicators (NPs, conversion rates, attrition, retention, and revenue) and implement action plans for improvement.
• Manage budgets, financial reports, and cost controls to meet profitability targets.
• Ensure compliance with company policies, industry standards, and state/federal regulations.
• Develop and execute local marketing and community engagement initiatives to drive patient acquisition and retention.
• Foster a culture of excellence in patient care and customer service.
• Conduct regular staff evaluations, performance reviews, and coaching sessions.
• Identify opportunities for operational improvement and implement best practices.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred.
• 3–5 years of multi-unit management experience, ideally within healthcare, retail, or customer service industries.
• Demonstrated success in leading teams and driving business performance.
• Strong financial acumen and analytical skills.
• Exceptional leadership, communication, and organizational abilities.
• Proficiency in Microsoft Office Suite; experience with practice management systems a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Paid time off and holidays.
• Career growth opportunities with a rapidly expanding national brand.
• Supportive, mission-driven work environment.