Operations Manager (Illinois)

About the role

Base is America’s next-generation power company, dedicated to transforming the electricity grid into a resilient and abundant system through a network of distributed batteries. This role is foundational for the company's expansion into the Chicagoland market.

Responsibilities

• Regional Leadership: Own all operational outcomes for the Chicagoland market, including installation volume, warehouse throughput, quality, safety, and customer experience.
• Market Strategy & Scaling: Translate company-wide goals into local execution plans. Identify "signals" in the data to improve local performance and design scalable processes.
• Warehouse & Logistics: Supervise warehouse operations, ensuring 100% inventory accuracy, WMS hygiene, and seamless material staging for field crews.
• Field Operations: Manage and mentor field installation crews and electrical leads, ensuring all work meets NEC standards and Base’s quality and safety protocols.
• External Stakeholder Management: Build and maintain critical relationships with local utilities, permitting offices, and municipal stakeholders to ensure smooth deployment.
• Central Liaison: Act as the primary link between Chicago operations and Base’s central teams in Austin (Supply Chain, Engineering, and Product) to provide feedback from the field.

Requirements

Experienced Leader: 5–8 years of experience in high-growth operations (e.g., Uber, Amazon, DoorDash), military leadership, or field service operations (e.g., Solar, HVAC, Electrical).

Analytical & Technical: Comfortable with data and able to use it to diagnose problems, with a functional understanding of or interest in residential electrical systems and NEC compliance.

Owner’s Mentality: Takes extreme pride in work, tackling small tasks with the same dedication as major challenges.

Resilient & Adaptable: Thrives in messy environments and has a proven track record of building from the ground up or stabilizing underperforming regions.

Qualifications

Experience in high-growth operations, military leadership, or field service operations.

Comfortable with data analysis and understanding of residential electrical systems and NEC compliance.

Strong work ethic and ability to take ownership of tasks and results.

Ability to adapt to changing priorities and environments.

Skills

Leadership: Ability to lead and manage teams effectively.

Data Analysis: Proficiency in using data to diagnose and solve problems.

Technical Understanding: Knowledge of residential electrical systems and NEC compliance.

Project Management: Experience in managing complex projects and overseeing multiple tasks.

Benefits

Opportunity to shape the future of energy distribution.

Collaborative and supportive work environment.

Challenging and rewarding work with significant impact.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible work schedule to accommodate the unique demands of the role.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.
• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
• Everyone’s an Owner: Follow through on commitments and own results.
• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating.