Operations Manager II - Behavioral Health

About the role

Provides administrative leadership assistance to the Institute of Psychiatry and Behavioral Health inpatient and consult operations. Responsible for business operations, system collaboration, and delivery of services in alignment with regulatory activities. Provides operational accountability and administrative leadership for assigned areas.

Responsibilities

• Serves as department liaison with outside constituents and participates in assigned management forums.
• Collaborates in developing, revising, and auditing all department policies and operational procedures.
• Develops business plans, including budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, and information systems.
• Oversees the development and implementation of all strategic and tactical operational plans.
• Responsible for the financial performance of all assigned areas; develops, implements, and achieves budgets; provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that educate and focus staff on key performance indicators.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Handles all employee relations activities, including coaching and counseling.
• Assists with related activities for physician staff.
• Assesses staff and facilitates skill development for all personnel as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents and ensures all events are reported immediately.
• Directs department activities to meet patient access and efficiency goals.
• Guides outpatient care management activities.
• Participates on teams designed to improve care.
• Directs preventative maintenance and repair of facilities, equipment, and grounds; monitors and maintains interior and exterior cleanliness and aesthetics of facilities; implements appropriate security measures.
• Coordinates purchasing activity, including monitoring inventory and supervising the ordering of items as needed.

Requirements

• Bachelor's degree
• Minimum of 3 years healthcare operational experience
• Minimum of 3 years management or supervisory experience