Operations Manager-Global Settlements

About the role

Stifel strives for a culture that puts its clients and associates first, fostering a welcoming environment where everyone belongs, contributes, and succeeds.

What You'll Be Doing

• Provide full oversight, strategic direction, and day-to-day leadership of associates responsible for international equity and fixed-income transaction settlement.
• Ensure associates meet service level expectations and follow departmental procedures by overseeing the timely resolution of settlement exceptions, trade breaks, and fails.
• Oversee the maintenance of department policies and procedures, streamline processes, and improve operational efficiency.
• Oversee the maintenance of department policies and procedures, streamline processes, and improve operational efficiency.
• Utilize available tools and metrics to help associates improve effectiveness and efficiency.
• Collaborate with operations leadership on department decision making.
• Maintain an understanding of the work being completed by associates and the status of various projects.
• Maintain appropriate tracking of all departmental responsibilities and supervisory procedures.
• Ensure all workflow enhancements are appropriately tested prior to release.
• Ensure all internal and external audit requests for data are delivered in a timely manner.

What We're Looking For

• Strong knowledge of international equity and fixed-income settlement practices, including market-specific rules, timelines, and settlement cycles.
• Strong analytical and problem-solving skills with the ability to handle complex settlement exceptions.
• Familiarity with global regulatory requirements such as CSDR, local market regulations, and industry best practices for international settlements.
• Ability to make sound and timely decisions.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, time management, and prioritization skills to effectively handle multiple demands while meeting deadlines.
• Able to allocate workload and adjust priorities to meet the demand for the department.
• Ability to adapt to changes in functionality, technology, or regulatory policies when necessary.
• Excellent relationship building skills.
• Strong team leadership skills to acquire, coach, develop and retain talent.

Education & Experience

• Minimum Required: Bachelor’s Degree or equivalent experience, or 8+ years of Stifel Experience.
• Minimum Required: 8+ years of industry experience.
• Minimum Required: FINRA Series 99 or Series 7, or the ability to obtain Series 99 within 12 months upon hire.

Systems & Technology

• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Familiarity with (or ability to learn) SQL to support data analysis, exception research, and operational reporting.

About Stifel

At Stifel, we are a global wealth management and investment banking firm with a rich history of innovation and fresh ideas. Our success is deeply tied to our commitment to helping families, companies, and municipalities achieve their goals. With offices in multiple locations and a diverse workforce of over 9,000 individuals, we offer a supportive and dynamic environment where success meets success. We pride ourselves on offering comprehensive benefits, including health, dental, and vision care, a 401(k) plan, wellness initiatives, life insurance, and paid time off. Stifel is an Equal Opportunity Employer.