Operations Manager, Frozen Fulfillment

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. We leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world. We are a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

About the role

The Fulfillment Operations Manager will oversee and optimize the end-to-end fulfillment process within the facility. This role involves coordinating and managing inventory, order processing, shipping, and logistics, working closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and operational efficiency.

Responsibilities

• Lead and develop a team of front-line supervisors and 20-50+ hourly Thrivers, embodying Thrive Market values
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, communicating these clearly to supervisors
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries
• Provide coaching and development opportunities to supervisors and employees to enhance performance
• Oversee productivity hours and manage payroll functions to ensure efficient operations
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support operational mission
• Support all safety programs and OSHA compliance to ensure a safe work environment
• Drive fulfillment operation strategy to ensure Thrivers are engaged, motivated, and working toward results
• Ensure the team follows core performance standards and established processes for a consistent member experience
• Monitor and manage inventory levels to ensure adequate stock for fulfilling orders
• Implement and maintain effective inventory control measures to minimize errors and discrepancies
• Collaborate with the procurement team to optimize stock levels and manage inventory turnover
• Develop and implement streamlined order processing procedures
• Oversee order fulfillment and address bottlenecks in the process
• Coordinate with carriers and logistics partners to optimize shipping processes
• Monitor tracking systems and movement of goods to ensure on-time deliveries
• Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment
• Collaborate with quality assurance teams to address and resolve product quality issues
• Drive the development of supervisors and Thrivers
• Serve as the subject matter expert on coaching, counseling, and developing fulfillment Thrivers
• Own outbound operation productivity hours and payroll functions to align with Thrive Market values
• Work in a cold/freezer environment and multi-temperature settings ranging from -10°F to 40°F, including outside ambient temperatures

Requirements

• Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred) or high school diploma/equivalent
• Excellent written and verbal communication skills
• Highest levels of integrity and ethics
• Dedicated to quality and high standards; supportive of company values
• Proficient in using G-Suite applications
• Ability to work in a warehouse environment and understand Warehouse Management Systems (e.g., Highjump)
• Minimum of 5-10+ years of proven leadership/supervisory experience within a fulfillment center, distribution center, or manufacturing environment
• Proven ability to lead process improvements using lean or Kaizen techniques
• Ability to quickly adapt and drive results using data

Benefits

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• 401k match
• Multiple work schedules available
• Opportunities for advancement with training programs
• Coverage for life coaching & therapy sessions via a holistic mental health and well-being platform
• Free Thrive Market membership and discount on private-label products
• Casual work atmosphere

Pay

The starting salary range for this position is between $85K - $100K. Salary may increase over time based on skill, level of responsibility, additional duties, seniority, quantity or quality of production, or other legitimate business-related factors. Total compensation includes base salary, stock options, health and wellness benefits, flexible PTO, and relocation assistance.