Operations Manager, Events

Responsibilities

• Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results
• Proficient in technology and business planning software to build financial projections and reports in a timely manner
• Work closely with the General Manager, Events and the Director of F&B Operations to deliver on all food & beverage and operations needs for the assigned venues
• Assists with development of Assistant Managers and Supervisors to further their growth
• Collaborate with Public and Private Sales team to ensure Events/BEO’s are executed as contracted with an exceptional attention to detail
• Works with various support teams across property to execute Events/BEO’s (security, housekeeping, customer experience, warehouse, property ops, production, attractions, etc.)
• Hires, trains and manages the front of house and back of house staff as required
• Sets daily and weekly work and cleaning schedules for front of house and back of house staff
• Manages items, transactions, and basic upkeep of the POS system
• Daily upkeep, verification, and corrections in timekeeping software
• Overseeing staff payroll and tip distribution accurately
• Work with local suppliers for purchasing of spirits, dry goods, supplies, etc.
• Manages inventory, COG’s, labor, product mixes, valid work cards, etc.
• Responsible for conducting staff trainings, motivation, one on ones, and corrective coaching
• Clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request
• Demonstrate ART! (AREA15's service standards) in every guest interaction
• Adhere to department and company policies and procedures
• Maintain a professional, polished appearance in line with AREA15 standards
• Create and improve the existing policies and procedures for the F&B operations department
• Perform other work-related duties as assigned

Qualifications & Skills

• Applicants must be 21 years of age or over
• Proof of eligibility to work in the United States
• Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations
• Making decisions and solving problems in a fast-paced environment
• Resolving conflicts and negotiating with others. Know when to escalate the situation
• Financial analysis, basic accounting knowledge
• Proficient knowledge of POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Possess the ability to allocate both human and material resources creatively and efficiently, seeing the bigger picture as well as the finer details in a systematic organized approach
• Must be organized and detail oriented when dealing with food standards, costs, safety, creating work schedules, shipments, cleaning schedules, etc.
• Must be able to create and apply SOPs to ensure consistency within your department
• Proficient knowledge of applicable SNHD guidelines and requirements. Ensure all applicable SNHD guidelines are adhered to
• Establishing and maintaining interpersonal relationships
• Valid work cards (Health, Alcohol Awareness and Non-Gaming)
• Experience in developing and building teams
• Food & Beverage operations experience in large-scale events/festivals/concerts
• Experience in managing employees and handling guest issues in large crowd setting, such as music festivals or concerts
• Experience and knowledge in temporary food and beverage stations/bars for large-scaled events
• Degree from accredited four-year institution preferred
• 3+ years of experience in high volume food & beverage operations
• Demonstrate strong leadership skills, including exceptional time management and delegation
• Able to work varied shifts, including weekends and holidays
• Able to lift 25lbs
• Able to stand, walk, bend and lift for extended periods of time
• Able to work in all weather conditions including but not limited to extreme heat, sun exposure, wind, rain, extreme cold.
• Able to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.