Events Operations Manager

Position Summary

Reporting to the Sr. Director, Marketing Portfolio and part of the commercial team, the Events Operations Manager is responsible for providing the strategic as well as operational ownership of the planning and execution of national, regional, and local level meetings — i.e., congresses, conventions, exhibits, commercial meetings (including internal meetings), and other key company-sponsored events across all brands.

This role will ensure all activities associated with congresses and key meetings — such as driving and gaining internal alignment and approval, ensuring approval of all materials via PRC as required, scheduling, contracting, pre-con meetings, ordering and shipping of materials, etc. — are completed in an organized, timely, and efficient manner.

Core Responsibilities

• Lead the end-to-end planning and execution of national, regional, and local events and exhibits, working cross-functionally with sales, legal, compliance, marketing, and field operations to ensure alignment with business and brand goals.
• Lead all non-exhibit sponsorship operations, from planning and contracting through on-site logistics and execution.
• Support planning for key internal meetings and events, including National Sales Meetings, POAs, and President's Club trips.
• Sources and contracts venues and vendors, conducts site inspections, and serves as the primary point of contact for agencies handling booth design, logistics, and execution.
• Chairs cross-functional teams and develops, monitors, and communicates timelines to ensure consensus on content, messaging, and overall event strategy.
• Manages exhibit design and staffing, and oversees on-site logistics including registration, housing, travel, and financial reconciliation.
• Selects congresses and meetings to attend in partnership with brand leaders and conducts post-event evaluations to measure ROI and business impact.
• Oversees the review of content and materials to ensure compliance with legal, regulatory, and medical guidelines, including PRC approval.
• Manages event budgets, controlling costs while delivering high-quality, financially competitive outcomes.
• Builds and maintains relationships with healthcare professionals and congress associations to support the company’s strategic positioning.
• Develops and maintains SOPs for meetings and congresses, continually improving processes to ensure consistent, flawless execution.
• Maintains transparent communication on event objectives, roles, responsibilities, and outcomes with all stakeholders.

Qualifications & Requirements

• Bachelor’s degree preferred.
• Experience in marketing to the ophthalmic audience preferred.
• Experience with ophthalmic pharmaceuticals preferred.
• Experience in conference or meetings management required.
• Understanding of the FDA PRC review process for promotional activities.
• Demonstrated experience working cross-functionally.
• Attention to detail and well-organized.
• Ability to think creatively in confronting new issues and provide novel solutions.
• Work under pressure, meet deadlines, and exercise sound business judgment, demonstrating critical thinking and high ethical standards, while being a team player.
• Excellent written and verbal communication skills; ability to write effective customer and field sales communications.
• Ability to multitask, adjusting priorities as needed.
• Proficiency in standard MS Office software products, including Outlook, PowerPoint, and Excel.
• Proficiency with Salesforce, Pardot, Airtable, and Tableau a plus.
• Experience with Adobe Suite, including Photoshop, InDesign, and Illustrator, a plus.

Position Type

Remote

Travel

Up to 40%