Operations Manager - Employment and Compliance

Overview

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.

Position Details

Job ID: 77970
Office Location: South Holland
Position Type: Full-Time
Remote/Virtual
Salary: Offered based on experience
Schedule: Monday - Friday; 9:00am - 5:00pm

What You Need To Know

High school diploma or GED
Associate’s degree or relevant experience required
Bachelor’s degree preferred
3 - 5 years of experience as a coordinator or in the Home Care environment
1 - 2 years of management experience preferred

Responsibilities

• Lead the Training & Employment team, overseeing recruitment, onboarding, training, compliance, and administrative operations.
• Develop and execute recruiting strategies to attract and hire qualified Home Health Aides (HHAs) and Personal Care Aides (PCAs) to meet staffing needs.
• Ensure all onboarding, credentialing, and employee documentation is completed accurately and maintained in compliance with agency and regulatory requirements.
• Manage caregiver compliance programs, including file audits, training schedules, in-service education, and ongoing regulatory requirements.
• Supervise administrative and reception staff to ensure efficient office operations and exceptional customer service.
• Partner with Human Resources and Operations teams to address employee and client concerns, support training initiatives, and implement company programs and process improvements.
• Foster a positive, high-performing team culture focused on service excellence, compliance, and workforce development.

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!