Operations Manager

About the role

The Operations Manager is a member of the Store Management team at CVS Health. They support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, focusing on excellent customer service and driving store execution and performance.

Responsibilities

• Manage and supervise the store's crew, assigning and directing their activities.
• Communicate information to the store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvements.
• Assist customers with their questions, problems, and complaints.
• Promote the CVS customer service culture.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Qualifications

• A high school diploma or equivalent.
• Experience as a retail manager or supervisor is preferred but not required.

Preferred Qualifications

• Experience as a retail manager or supervisor.

Pay

The typical pay range for this role is $19.00 - $29.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Schedule

The position requires a full-time, flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.