Operations Manager

About the role

A Landscape Operations Manager oversees daily productivity of crews in the field, ensuring safety, quality, and productivity. The role requires carrying out the company's purpose and demonstrating core values.

Responsibilities

• Train and strictly enforce all safety procedures and policies.
• Ensure work is performed to the level of quality required to completely satisfy each customer.
• Participate in the company’s Quality Control System.
• Oversee training and certification activities.
• Identify and work to improve lower performing crew leaders and crews.
• Create capability within the crews through training, instruction, education, correction and follow-up.
• Ensure that no crew is dispatched without job hours, a clear scope of work, and proper equipment.
• Ensure all crews are working productively and consistent with the company’s Production System.
• Create job plans for new jobs before the work begins.
• Identify low performing jobs and re-plan the work to improve performance.
• Develop crew schedules accounting for and optimizing job locations, equipment allocation, crew skills, customer preferences, most productive job timing, job hours.
• Support the mechanic’s programs for Preventative Maintenance, repair procedures, safety and function inspections, and inventory systems.
• Assist as appropriate in developing production cost estimates for new opportunities.
• Act as a liaison between field operations and the administrative, customer service, and general management functions.

Requirements

• Valid driver’s license with acceptable driving record to meet fleet insurance standards.
• Ability to communicate in both English and Spanish is preferred.
• Must be able to pass a drug and alcohol test.
• 8 years of landscape experience including 3 years as a supervisor/manager is preferred, but may be flexible based on other qualifications.
• Knowledge of local turf types, shrubs, ground cover, and seasonal color materials including growth characteristics, appropriate maintenance techniques, and most common issues.
• Strong computer skills and the ability to adapt to new software programs.
• Must be able to move and/or lift up to 60 pounds consistently.

Personal Characteristics

• Good written and oral communication skills.
• Ability to develop strong professional relationships with customers.
• Self-motivated.
• Creative problem solver with the capacity to innovate.
• Team-oriented.