Operations Manager Community Living Services (CLS)

About the role

EP!C is seeking a dedicated and compassionate CLS Operations Manager to oversee Community Living Services for individuals with intellectual and developmental disabilities (IDD). This leadership role is responsible for supervising Team Leads and Direct Support Professionals, ensuring high-quality residential services, maintaining regulatory compliance, and creating a positive environment where both employees and the people we support can thrive.

Responsibilities

• Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture
• Resolve employee concerns and provide ongoing support
• Oversee multiple community-integrated homes
• Ensure individuals receive safe, high-quality, person-centered supports
• Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies
• Promote positive relationships with individuals served, families, guardians, and community partners
• Ensure all abuse and neglect allegations are properly reported as a mandated reporter
• Manage scheduling and staffing, and track attendance, PTO, and payroll functions
• Ensure medication administration documentation is accurate
• Maintain program records and compliance documentation
• Manage assigned agency resources, vehicles, and facilities
• Participate in on-call rotation

Requirements

• Supervisory or management experience
• Valid Driver's License
• Strong leadership and communication skills
• Ability to lead multiple teams
• Excellent organizational and time management skills
• Experience managing employee performance
• Ability to work independently while supporting multiple locations

Qualifications

Preferred:

• Bachelor's degree in human services or related field
• Experience supporting individuals with Intellectual and Developmental Disabilities (IDD)
• Experience in Community Living Services or residential programming
• Knowledge of Illinois DHS/CILA regulations
• Experience with scheduling, payroll, and compliance documentation

Equivalent education and experience may be considered.

Benefits

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• Paid Time Off
• Employee Fitness Center
• Discounted Gym Membership
• Professional Development
• Continuing Education Opportunities
• Career Advancement
• Supportive Leadership Team

Full-Time | Exempt | Flexible shift