Operations Management Trainee

Shop Location: Chesapeake, VA 23320

About the role

The Operations Management Trainee (OMT) is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge. This position involves working collaboratively with different teams to gain insights into business processes and strategies, aligning with customer retention, operational excellence, and key metrics. You will utilize problem-solving abilities to help make sound business decisions. With mentorship, training, and a willingness to relocate, you will be prepared to advance in a successful career with a stable company.

This is an excellent opportunity for a recent college graduate motivated by a fast-paced, inclusive environment with competitive pay, rapid growth potential, and a full benefits package.

Responsibilities

• Manage customer relationship activities, including quality interface, proactive customer management, issue resolution, and ensuring customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads while ensuring policy and process compliance.
• Collaborate with Maintenance, Asset Management, Sales, and Marketing teams to ensure customer satisfaction.
• Ensure accurate preventive maintenance (PM) scheduling, follow-up on breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree (Required).
• 1 year or more in customer service with issue resolution experience (Preferred).
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software (Required).
• Basic understanding of business finance, controls, and metrics (Required).
• Hands-on mechanical knowledge (Required).

Skills

• Detail-oriented with excellent follow-up practices (Required).
• Strong verbal and written communication skills (Required).
• Ability to instill commitment to organizational goals (Required).
• Capable of multitasking, highly organized, with excellent time management skills (Required).
• Flexibility to operate and self-driven to excel in a fast-paced environment (Required).
• Strong mechanical skills (Required).
• Effective interpersonal and influencing skills (Required).
• Ability to create and maintain professional relationships at all levels of the organization (Required).
• Ability to work independently and as part of a team (Required).

Pay

Annual salary: $55,000, paid weekly.

Schedule

Monday - Friday, 11:00 AM - 8:00 PM.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on company shares.

Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” and among the "Reader's Choice Excellence Awards" by Inbound Logistics. Ryder also maintains the largest EV footprint in the U.S. and has received Verizon’s "Supplier Environmental Excellence Award."