Operations Lead (WKND)
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
Responsibilities
- Ensure individual and collective production goals are met in your area.
- Help train and mentor others on processes, procedures and quality standards.
- Give timely feedback to others and escalate concerns to DC Leadership when needed.
- Facilitate smooth shift transitions by communicating updates on your team’s production.
- Verify Standard Operating Procedures are being followed.
- Run reports throughout the shift (training will be provided).
- Participate in special projects as needed.
Requirements
- Solid understanding of thredUP quality standards and operations processes.
- Enthusiastic about building leadership skills.
- Ability to keep business and customer information confidential.
- Ability to exercise independent judgment and operate with minimal supervision