Operations Lead

Job Functions

• Manages study workflow, creates assignments for the Operations team
• Provides oversight and backup support to all PACS queues
• Proofreads, amends, and updates reports per a quality assurance process
• Facilitate Level One IT support through ticket entry and tracking, with timely resolution of Level One tickets
• Facilitate communication between Real Radiology clients and our IT Department
• Supports the Operations department, clients, and Radiologists
• Provides helpdesk type phone support to internal and external customers
• Reviews the Operations department schedule and assigns tasks based on designated shifts and volume demands
• Provides excellent customer service for Radiologists, clients, physicians, and technologists

Preferred Talents

• Microsoft Suite
• Computer literacy
• Exceptional communication skills, both written and verbal
• Problem-solving and decision-making skills
• Ability to give constructive feedback and criticism to better the department and support the team members’ growth
• High attention to detail
• Strong organizational and time management skills
• Strong teamwork mentality