Operations Lead | Operations and Care Center Services

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

About the role

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/driver, client care and communicating status to clinics
• Assist in developing or transitioning clinic relationships
• Perform other duties as required
• Assisting and supporting CCM in their duties

Requirements

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License may be required

Skills

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions
• Demonstrated ability to plan, prioritize and execute activities and projects
• Effective problem-solving and time management skills
• Effective communication, written and verbal
• High level of integrity and work ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly exposed to elevated noise levels
• Regularly exposed to elevated heat levels
• Regular handling of deceased pets

Benefits

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/AD&D and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Pay

$25/hr

Schedule

Mon-Fri 7:30am-4pm