Operations Lead

About the role

As an Operations Lead, you will oversee the stockroom and retail operations to ensure the seamless functioning of the store. This includes:

• Oversee stockroom organization, ensuring accurate inventory levels and efficient storage practices to maximize space utilization for better operational flow.
• Maintain stock replenishment processes to maintain optimal inventory levels, prevent stockouts, and minimize shrink through proactive loss prevention measures.
• Perform regular stock counts and thorough audits to ensure data accuracy and identify discrepancies.
• Ensure store staff adheres and follows standard operating procedures and company policies, maintaining a smooth and compliant work environment.
• Support the execution of store promotions, pricing updates, and upholding visual merchandising standards to enhance the shopping experience and drive sales.
• Lead, train, and motivate the operations team to meet and exceed performance objectives.
• Support with store opening and setup.

Requirements

We are looking for candidates who possess:

• A Bachelor's degree in Business, Retail Management, or a related field is preferred.
• A strong track record with 2-3 years of retail operations experience.
• A passion for the Asian beauty industry, dedication to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience.
• Skills in effective communication and building strong interpersonal relationships.
• Demonstrated strong leadership and store operation capabilities.
• Proven problem-solving skills and ability to handle customer complaints effectively.
• The ability to work in a fast-paced and dynamic retail environment.
• The ability to lift up to 30 lbs.

Qualifications

Knowledge of retail store operations, merchandising, and customer service standards is required.

Skills

Skills required for this position include:

• Effective communication and interpersonal relationships.
• Strong leadership and motivational skills.
• Proven problem-solving abilities.
• Customer complaint handling skills.
• Ability to work in a fast-paced and dynamic retail environment.

Benefits

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.