Operations Lead- Connor Kids Academy

About the role

This role is responsible for ensuring Connor Kids Academy’s operations run at a consistently high level across all cities. This is a “2-deep” role. You will start below the Director, with the goal of taking full ownership of day-to-day operations over time.

Responsibilities

• Own execution and continuous improvement of event operations
• Hold staff, vendors, and partners accountable to CKA standards
• Drive participant recruitment through school outreach and digital efforts
• Implement and refine app engagement initiatives
• Maintain operational data, track key metrics, and act on what the data shows
• Identify inefficiencies and improve processes to support scale
• Make decisions in real time to keep operations on track
• Communicate clearly and proactively with participants and families

Qualifications

• Proven experience leading projects or operations
• Strong ownership mentality and accountability
• Able to manage multiple priorities in a fast-paced environment
• Excellent judgment and problem-solving ability
• Strong organizational and systems-thinking skills
• Ability to build trust with a wide range of people
• Willingness to work 50+ hours per week, including weekends and overnight travel

Preferred Experience

• Working with youth or community programs
• Multi-site or operational experience
• Sports background