Operations Lead - Chicago

The Role

We're looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in Chicago, IL. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

What You’ll Do

• Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
• Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
• Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
• Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
• Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
• Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.

Requirements

• 2–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping.
• Comfortable performing basic handyman tasks and minor repairs.
• Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps.
• Strong communicator with a customer-first mindset and a positive, can-do attitude.
• A flexible team player who thrives in a dynamic, constantly evolving environment.

Additional Requirements

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement