Operations Lead (A2)

About the role

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. The company is rapidly growing, aiming to double revenue in the next 18 months, and is scaling teams across the organization. Stord combines commerce‑enablement technology with high‑volume fulfillment services, managing over $10 billion of commerce annually through fulfillment, warehousing, transportation, and a software suite that includes OMS, Pre‑ and Post‑Purchase, and WMS platforms. Headquartered in Atlanta with facilities across the United States, Canada, and Europe, Stord serves hundreds of DTC and B2B companies such as AG1, True Classic, Native, Seed Health, quip, goodr, and Sundays for Dogs.

The Operations Lead (Night Shift) will oversee the handling of customer products—including loading, unloading, picking, and packing—assign work to warehouse associates, and ensure compliance with safety policies.

Responsibilities

• Assign tasks to warehouse personnel through written and/or oral instruction, including unloading, outbound staging and loading, verifying and labeling freight, picking, and packing.
• Supervise tasks performed by warehouse personnel.
• Complete reports and records in a timely manner.
• Troubleshoot machine and equipment malfunctions and report them to maintenance personnel.
• Advise associates on care and preservation of product, proper equipment use, storing, maintaining, and shipping stock, and related issues.
• Ensure high‑quality customer service by assisting associates in warehouse functions when needed.
• Address safety, quality, and productivity violations with associates.
• Work cooperatively and productively with other warehouse associates and leadership.
• Adhere to company or site‑specific safety policies and guidelines to maintain safe working conditions.
• Perform additional duties as assigned by the supervisor.

Requirements

• Must be eighteen (18) years of age or older.
• High school diploma or equivalent.
• Minimum of two (2) years’ experience working in a warehouse environment.
• Ability to perform physically demanding duties in a warehouse that may be non‑air‑conditioned or heated, with temperature fluctuations.
• Must pass pre‑employment drug screening and background check.
• Proficiency in Microsoft Office Suite.
• Previous leadership experience.
• Experience working with a warehouse management system (WMS).

Schedule

Night Shift: Sunday through Tuesday, 5 pm – 5:30 am.