Operations Intern

About the role

Build practical experience in B2B SaaS while learning about tax, compliance, and certificate processes at Vertex, Inc., a global indirect tax and compliance technology company. You’ll communicate with customers primarily by email, gather and clarify information, follow established procedures, and use Microsoft Office and specialized software to complete accurate, detail-oriented work. This team supports customers across all U.S. time zones.

Responsibilities

• Communicate with customers primarily by email
• Gather and clarify information from customers
• Follow established standard operating procedures
• Use Microsoft Office and specialized software to complete accurate, detail-oriented work

Requirements

• Strong, professional written communication skills, including the ability to ask clear follow-up questions
• Excellent attention to detail and ability to follow standard operating procedures
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications
• Comfort learning and using specialized software tools
• Ability to work on-site in the King of Prussia, PA area for at least 20 hours per week
• Relevant education, training, or professional experience

Preferred Qualifications

• Ability to work a consistent, full-time schedule
• Coursework or experience in accounting, tax, finance, business, or a related field

Skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Office suite
• Specialized software tools (willingness to learn)

Pay

$22–24 per hour. Base pay may vary based on relevant industry and job-related skills and experience, geographic location, and business needs. This role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time. On-site in the King of Prussia, PA area for at least 20 hours per week; consistent full-time schedule preferred.

Benefits

Eligible for the Vertex Bonus Plan (VOB), role-specific sales commission/bonus, and/or equity grants. Additional compensation and benefit program details available through your recruiter.