Operations Experience Ambassador

About the role

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Operations Experience Ambassador supports several different aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of individual and team responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception.

Key Responsibilities

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards.
• Interact with employees and visitors in a warm and welcoming manner, making yourself approachable for questions and requests.
• A focus on meeting & event coordination within the office, including planning activities, working with organizers, placing catering orders, and other logistics.
• Work independently and with a team to set up and teardown meeting rooms, catering orders, and office equipment.
• Utilize internal engagement platforms to announce upcoming and highlight past office events.
• Conduct daily walkthroughs to maintain office organization and cleanliness, including resetting workplaces and meeting rooms, loading/unloading dishwashers, and beverage machine upkeep.
• Restock, organize, and maintain supplies in meeting rooms, kitchen/break areas, wellness rooms, and other areas.

Qualifications

• High School Diploma /GED required, Associates degree in hospitality management, communications or other related field is preferred
• Minimum of 1-3 years of experience in hospitality industry
• Proficient skills in Word, Excel, PowerPoint, Access, and Outlook
• Ability to multi-task; managing multiple projects and work assignment
• Ability to handle last-minute changes in a fast-paced environment with a high volume of events
• Tact in working with professional peers from other departments and all subordinates