Operations Engineer II, AWS Managed Services (AMS)
About the role
AWS Managed Services is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. As a member of this team, you will be working with Operation, Database, and Network Engineers to tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.
Responsibilities
- Operate the Managed Service platform and collaborate with internal service teams to meet customers' individual needs for their infrastructure and application deployments
- Troubleshoot complex issues, drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices
- Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale
- Identify and drive improvements to technical processes
- Act as an escalation point and mentor to less experienced engineers on the team and across Amazon
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Learn and leverage groundbreaking technologies
Basic Qualifications
- Bachelor's degree in computer science or equivalent
- 4+ years of network and operating system support experience
- 4+ years of virtualization, orchestration and cloud computing (e.g., Hypervisors, VMware, Xen) experience
Preferred Qualifications
- Experience with the AWS platform, web services, software development, or related technologies
- Experience with service-oriented architecture and web services
- Experience with Active Directory, or experience in deploying identity and access management systems and experience managing full application stacks from the OS up through custom applications
- Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
- Experience with Configuration Management Software
- Scripting and/or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash)
- Experience in a DevOps team, supporting CI/CD workloads
- Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location)
- Experience in Networking (e.g., deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP, etc.)
Pay
USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave