Operations Engineer I, AWS Managed Services (AMS)
Troubleshooting and Problem Solving
Troubleshoot and solve challenging operational issues in a complex enterprise environment. Supporting fleets of server instances interacting with multiple services across several AWS regions. Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
Automation and Deployment
Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes. Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
Customer Communication and Voice of the Customer
Leverage experiences to provide the voice of the customer to internal AWS teams. Drive customer communication during critical events. Create tutorials, how-to videos, and other technical articles for the AWS customer community.
Incident Management
Work on critical, highly complex customer incidents that span multiple AWS services.
Technical Background
- 6+ months of software development with object oriented language experience
- 6+ months of scripting language experience
- 6+ months of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
- 3+ years of customer service, or 2+ years of technical support experience
Preferred Qualifications
- Bachelor's Degree in an engineering or IT related discipline.
- AWS experience is preferred but not required.
- Cloud support experience, deployment, and maintenance.
- Experience in a DevOps team, or System Admin experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.
- Programming/scripting with Ruby, Bash and PowerShell.
- Systems administration in both Linux and Windows.
- Experience with virtualization technologies (Hypervisors, VMware, Xen).
- Experience managing full 3-tier architecture (Presentation, Application, and Data tier).
- Communication skills including presentations to diverse customer and team audience.
Company Information
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at here.