Operations Director, Luxury Custom Residential Construction

Summary

The Operations Director, Custom Residential Construction, serves as the business leader for Sevan's residential construction practice throughout Los Angeles County. This individual is responsible for leading and growing a profitable business unit focused on high-end custom homes, luxury renovations, and architect-driven residential projects. The role combines entrepreneurial business development, operational excellence, and exceptional client service.

Strategy

• Executes and contributes to business strategy for the Residential Construction Services business unit.
• Develops annual growth plans, operating procedures, staffing strategies, and market initiatives that support long-term profitability and sustainable growth.

People

• Leads recruitment, hiring, coaching, performance management, succession planning, and retention for project teams.
• Creates a culture centered on accountability, craftsmanship, collaboration, and exceptional client service.

Operations

• Provides executive oversight of all custom residential projects from pursuit through warranty.
• Aligns resources, schedules, procurement, permitting, and project controls to consistently deliver exceptional homes and white-glove client experiences.

Client Satisfaction

• Serves as the executive relationship manager for key clients.
• Builds trust through proactive communication, discretion, responsiveness, and personalized service while creating repeat clients and referral opportunities.

Finance

• Owns full P&L responsibility for the business unit, including backlog, forecasting, gross profit, overhead management, cash flow, and financial performance.

Business Development

• Personally develops relationships with luxury homeowners, architects, designers, developers, owner's representatives, brokers, and industry influencers.
• Builds a sustainable pipeline of work and represents Sevan throughout the Los Angeles luxury residential community.

Performance Excellence & Safety

• Ensures every project achieves Sevan's standards for safety, quality, schedule, financial performance, and client satisfaction while driving continuous improvement.

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Architecture, Business, or a related field, or equivalent experience.
• 15+ years of progressive leadership in luxury custom residential construction.
• Demonstrated P&L leadership and business unit management.
• Established relationships within the Los Angeles custom residential market preferred.
• Strong understanding of California permitting, hillside, coastal, and seismic construction.
• Demonstrated success leading complex custom homes from preconstruction through closeout.
• Excellent communication, executive presence, negotiation, and relationship-building skills.
• Experience with Procore, Microsoft Project, Primavera P6, estimating software, and Microsoft Office.

Ideal Leadership Characteristics

• Entrepreneurial mindset
• Executive presence
• White-glove customer service philosophy
• High emotional intelligence
• Strategic thinker with strong operational discipline
• Financially astute
• Builder of high-performing teams
• Relationship driven and community focused

Pay & Benefits

The anticipated compensation range for the position is $170,000 to $200,000, is based on a full-time schedule, market and business conditions, and is commensurate on individual education, qualifications, and experience. Benefits include medical, dental, vision, life, and disability insurances, flexible paid time off, paid holidays, sick time, and a matching 401K plan.

Work Conditions & Travel

Hybrid position based in Pacific Palisades, California. Travel primarily throughout Los Angeles County and Southern California as required. Works in office, jobsite, and client environments while balancing multiple complex projects.

Why Join Sevan?

• Live Our Values: Join a company that values integrity, respect, teamwork, excellence, and charity.
• Champion Key Initiatives: Play a vital role in driving Sevan-wide initiatives like Safety and Sustainability, ensuring positive impacts for our people and the planet.
• Inspire and Lead: Help us bring our vision to life by embracing our commitment to Service, Talent, and Choices—you’ll have a voice in shaping the future.
• Set the Standard: Be a role model for professional behavior, fostering a workplace culture that motivates and inspires others.
• Grow With Us: Take charge of your personal and professional growth through hands-on experience, engaging training programs, and opportunities to mentor interns and co-ops.
• Support Development of Top Brands: Opportunity to work behind the scenes supporting efforts for industry leaders like McDonald’s, Starbucks, and 7-Eleven.

About Sevan

Sevan Multi-Site Solutions is a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering services for restaurant, grocery, fuel and convenience store, retail, and government sectors nationwide. We work with leading brands like McDonald’s, Starbucks, Sprouts, and BP, to name a few. At Sevan, we provide the talent, technology, and trusted expertise needed to consistently deliver excellence in multi-site construction. Sevan is nationally recognized for workplace culture, industry leadership, and safety. Recent honors include 12 consecutive years as a Great Place to Work®, placement on ENR's national Program and Construction Management rankings, recognition as one of America's Safest Companies for 2025, and the 2025 Platinum HIRE Vets Medallion Award.