Operations Director - Contents Restoration

About the role

We're seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role combines operational leadership (scheduling, staffing, safety, process) with hands-on project coordination (job execution, subcontractor management, cross-team communication) into a single seat. You'll be the operational backbone of the company — the person who ensures every job runs smoothly, safely, and to the standard our customers expect, while managing the team that delivers it.

Responsibilities

• Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods
• Own hiring, onboarding, and performance management for field staff
• Drive front-line accountability for on-time, on-budget job execution
• Define and uphold what "white-glove" service looks like in execution. It's not just what we say, it's what we do.
• Balance speed and cost against our customer experience standard
• Implement quality-control checkpoints (spot checks, customer feedback loops, job close-out reviews)
• Maintain and enforce SOPs for packout, cleaning, storage, and transport
• Own safety compliance — proper handling procedures, training records, documentation
• Serve as the process owner who keeps execution consistent as the company grows
• Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
• Ensure facility conditions meet safety and operational requirements
• Job Coordination — Managing the Moving Parts:
• Vet and select the right subcontractors for jobs requiring outside labor or specialty services
• Serve as the communication hub between our team, mitigation/reconstruction contractors, and customers
• Prevent delays and miscommunication that could compromise the customer experience

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry
• Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi-party coordination, vendor/subcontractor management)
• Strong safety and process orientation — comfortable building and enforcing standards
• Excellent communicator, able to represent the company well with customers and outside contractors
• Thrives in a fast-moving, variable environment with competing priorities
• Experience in restoration, insurance claims, or contents/property management industries a plus

Pay

$85,000–$95,000 base salary, commensurate with experience. Performance based bonus plan.