Director of Operations

PURPOSE AND SCOPE

Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity. The scope includes, but is not limited to, chronic in-center clinics and home therapy programs, in an assigned area ensuring compliance with established company and regulatory guidelines and procedures, to provide high quality dialysis service and superior patient care to the community.

Principal Duties and Responsibilities

• Provides strategic leadership of short- and long-term goals through the use of thoughtful and collaborative techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organization structure within the designated facilities/programs.
• Leads the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.
• Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.
• Responsible for developing and maintaining strong Medical Director and physician relationships.
• Presides over facility Governing Body.
• Strategic Operations/Development
• Addresses and acts upon adverse event and action thresholds in area of responsibility.
• Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optimal, efficient and effective operations practices with regulatory and company guidelines.
• Manages the payroll and oversees facility expenses and accounts payable for the assigned programs and ensures cost containment strategies are practiced.
• Reviews the balance sheet and income statements regarding revenue growth and commercial payer mix on a frequent basis to understand the status of the business.
• Determines impact of proposed changes and identified improvements prior to implementation to ensure a positive effect.
• Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives.
• Coordinates and oversees all logistics associated with patient care within the assigned area.
• Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.
• Utilizes current knowledge of FMCNA products, services and strategies to market the company and grow the business.
• Works with clinical and program managers to synergize and drive patients to move to Home where applicable while balancing the needs for incenter/home programs and creating a collaborate approach.
• Quality/Compliance
• Maintains Administrative policy and procedure manuals.
• Oversees Privacy and Security compliance according to company Risk Management and Compliance requirements.
• Prepares reports and audits current procedures and processes to monitor efficiency of operations.
• Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with goal of reducing company exposure.

Physical Demands and Working Conditions

Day to day work includes desk and personal computer work and interaction with patients, facility, staff and physicians. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision

Manages subordinate supervisors and/or predominately exempt staff.

Education

Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience

Experience and Required Skills

• 3-5 years of business operations management and leadership experience.
• Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills.
• Strong Business Acumen; multiple modality exposure a plus.
• Demonstrated practice of continuous quality improvement and relationship development.
• Results oriented.
• Excellent skills for team building, motivating employees, performance management and decision making.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.