Operations Director - Contents Restoration

About Us

At Blue Kangaroo Packoutz, We Care for What We Carry. We specialize in providing high-touch, white-glove contents management and restoration services — packouts, cleaning, and storage of household goods. This is what we do and we strive to do it better than everyone else. We're known for giving our customers a sense of calm and confidence during a stressful time: our team's approach is "we've got this."

Position Summary

We're seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role combines operational leadership (scheduling, staffing, safety, process) with hands-on project coordination (job execution, subcontractor management, cross-team communication) into a single seat. You'll be the operational backbone of the company — the person who ensures every job runs smoothly, safely, and to the standard our customers expect, while managing the team that delivers it. This is a high-visibility, high-ownership role reporting directly to the owner, with real opportunity to grow into a more senior operating role as the company scales.

Key Responsibilities

• Day-to-Day Operations: Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods; own hiring, onboarding, and performance management for field staff; drive front-line accountability for on-time, on-budget job execution
• Quality With Efficiency: Define and uphold what "white-glove" service looks like in execution — it's not just what we say, it's what we do; balance speed and cost against our customer experience standard; implement quality-control checkpoints (spot checks, customer feedback loops, job close-out reviews)
• Process, Safety & Execution Standards: Maintain and enforce SOPs for packout, cleaning, storage, and transport; own safety compliance — proper handling procedures, training records, documentation; serve as the process owner who keeps execution consistent as the company grows
• Facility Safety & Cleanliness: Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator; ensure facility conditions meet safety and operational requirements
• Job Coordination — Managing The Moving Parts: Vet and select the right subcontractors for jobs requiring outside labor or specialty services; serve as the communication hub between our team, mitigation/reconstruction contractors, and customers; prevent delays and miscommunication that could compromise the customer experience

What Success Looks Like

• Jobs run on schedule, on budget, and to our quality standard
• Resource utilization stays at or above current benchmarks
• Safety incidents and process deviations trend down
• Customers consistently report a calm, well-managed experience
• Operational capacity grows to support increased monthly volume

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry
• Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi-party coordination, vendor/subcontractor management)
• Strong safety and process orientation — comfortable building and enforcing standards
• Excellent communicator, able to represent the company well with customers and outside contractors
• Thrives in a fast-moving, variable environment with competing priorities
• Experience in restoration, insurance claims, or contents/property management industries a plus

Compensation

$85,000–$95,000 base salary, commensurate with experience. Performance based bonus plan.