Operations Director - Community Based Programs

About the role

Founded in 1886, Thompson has grown into a multi-state organization dedicated to strengthening children, families, and communities. Our trauma-informed, evidence-based and evidence-informed programs support children and families through prevention, mental health services, foster care, and other services. Our values guide everything we do: Excellence, Innovation, Commitment, Caring, and Integrity.

As Operations Director, Community-Based Programs, you will serve as a Leader of Leaders, providing strategic and operational oversight for assigned programs. You will achieve results through program leaders while ensuring strong performance across people, program outcomes, compliance, finances, and growth. This is a full-time position.

While this is primarily a leader-of-leaders role, the Operations Director may also directly lead individual contributors as assigned based on program needs and organizational structure. Ensuring fidelity to evidence-based and evidence-informed program models, including holding program leaders accountable for consistent implementation, quality, and required model standards.

Responsibilities

• Lead, coach, assess, and develop supervisors and managers.
• Monitor program, workforce, financial, and performance data and drive action when results are below expectations.
• Oversee program strategy, staffing, resource allocation, and operational readiness for growth.
• Ensure consistent workflows, communication, accountability, and program quality.
• Ensure compliance with organizational, contractual, licensing, regulatory, and accreditation requirements.
• Manage financial performance, including revenue, productivity, utilization, payroll, vacancies, and controllable expenses.
• Build strong internal, community, referral, and external partnerships.
• Collaborate across Thompson to remove barriers and strengthen program performance.
• Model trauma-informed leadership and Thompson's CARE principles.

Requirements

Position Specifications and Education:

• Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program(s) they lead.
• Education requirements for a leader of leaders in programs is a Bachelor’s degree.
• Verified 3 years of successful previous leadership experience.
• Verified 5 years of experience working in the field related to the programs under their chain of command.
• Displays the capacity/coachability for future growth and development as a leader.

Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Vision abilities required by the job include close