Operations Data Analyst

About the role

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

Responsibilities

• Data Collection & Reporting
• Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
• Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
• Deliver daily, weekly, and monthly performance reports to the leadership team
• Ensure data accuracy and consistency across all reports and tracking tools
• Performance Analysis & Insights
• Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
• Support the leadership team with data requests, ad hoc analyses, and performance deep dives
• Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
• Flag data anomalies or performance concerns to leadership in a timely manner
• Reporting Infrastructure & Process Support
• Aid in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
• Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
• Identify opportunities to streamline data collection and reporting processes and recommend improvements
• Document data definitions, reporting processes, and data sources to ensure consistency and continuity
• Collaboration & Program Support
• Work closely with the leadership team to align reporting with program goals and performance standards
• Respond to data requests from cross-functional partners in a timely and accurate manner
• Support special projects and initiatives requiring data analysis or reporting as assigned

Requirements

• Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
• 2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
• Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
• Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
• Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
• Strong attention to detail with a commitment to data accuracy and consistency
• Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
• Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
• Eagerness to learn, grow, and take on increasing responsibility over time
• Ability to work independently and collaboratively within a small, cross-functional team
• Knowledge of healthcare, insurance, or contact center operations a plus

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Company Values

• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. You thrive in a Team Environment. Collaboration is key in innovation and creating change.

Equal Opportunity Employer

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.