Operations Coordinator - Valley Fair

About the Role

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, this role manages all aspects of day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Ensure proper movement of product in/out of boutique, including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
• Demonstrate excellent care and proper product handling; follow appropriate packing, shipping, and receiving procedures, particularly for high-value creations.
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Support other transactional flows (e.g., ecommerce) to ensure efficient business operations and a seamless client experience.
• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
• Partner with client-facing teams to manage boutique supply inventory, including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization.
• Assist with care service responsibilities as needed (e.g., client repair flow, execution of reports, and monthly inventory/reconciliation).
• Support the overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily setup and breakdown of boutique for opening/closing as needed.
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.
• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Remain current on all industry news, local/global competition, and community connections.
• Share and collaborate with regional and network peers on operational best practices.
• Uphold Cartier standards with a professional and approachable image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by fostering collaboration both in person and via telephone.
• Elevate operational excellence and ensure day-to-day processes are effective and efficient; collaborate with management to provide ideas and solutions to client-facing teams.
• Be open and willing to take on transversal duties to support the broader team beyond everyday responsibilities.
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.
• Embrace and integrate diverse perspectives.
• Be an active member of the network Operations community.

Requirements

• Associate’s or Bachelor’s degree preferred.
• Previous operations experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.
• Must be available to work retail hours (including weekends) and travel for trainings as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Strong understanding of client service needs and priorities (internal and external).
• Frequent moving of packages and product.
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

Pay

$25–29 per hour.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for you and your household members.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off to support local community initiatives.