Operations Coordinator - San Francisco

At Cartier North America, we embrace diversity and inclusion to foster creativity, knowledge, and excellence. Our goal is to create an exceptional client experience through a unified, productive environment and team across North America. Operating in an appointment-recommended model, we provide personalized product curation, attention, and services for each client.

About the Role

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. In a dynamic and collaborative environment, this role manages day-to-day processes, including administrative support for transactional activities, financial compliance, logistics, inventory control, and the implementation of policies and procedures.

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Manage the movement of product in/out of the boutique, including shipments, transfers, consignments, and internal movements while maintaining quality control and preventing stock losses.
• Demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures, particularly for high-value creations.
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to corporate teams accurately and on time.
• Support other transactional flows (e.g., ecommerce) to ensure efficient business operations and a seamless client experience.
• Coordinate inventory control processes, including daily/weekly/monthly counts and stock movements, to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
• Partner with client-facing teams to manage boutique supply inventory, including replenishment for sales and hospitality areas, as well as back-of-house; manage the order process and support Lean/5S strategies for optimal storage organization.
• Assist with care service responsibilities as needed (e.g., client repair flow, execution of reports, and monthly inventory/reconciliation).
• Support the overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily setup and breakdown of the boutique for opening/closing as needed.
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.
• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Stay current on industry news, local/global competition, and community connections.
• Share and collaborate with regional and network peers on operational best practices.
• Uphold Cartier standards in personal appearance, manner, and demeanor to project a professional and approachable image.
• Contribute to a positive and productive boutique environment by leveraging team savoir-faire to foster collaboration in person and via telephone.
• Elevate operational excellence and ensure day-to-day processes are effective and efficient; collaborate with management to provide ideas and solutions for client-facing teams.
• Be open to taking on transversal duties to support the broader team beyond everyday responsibilities.
• Demonstrate Cartier competencies and behaviors; foster transparency by sharing feedback and information with colleagues and management.
• Embrace and integrate diverse perspectives.
• Be an active member of the network Operations community.

Requirements

• Associate’s or Bachelor’s degree preferred.
• Previous operations experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills and proficiency with technology.
• MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.
• Must be available to work retail hours (including weekends) and travel for trainings as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Strong understanding of client service needs and priorities (internal and external).
• Frequent moving of packages and product.
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with a “can-do” attitude; ability to foster a united work environment.
• Intellectual curiosity and passion for learning.

Pay

$25–26 per hour.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for you and your household members.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off to support local community initiatives.