Operations Coordinator, Petroleum

About the role

The Operations Coordinator is responsible for reviewing and accepting nominations from clients, writing job instructions for the inspection and lab teams, providing timely updates to clients throughout operations, invoicing jobs and building relationships with clients.

Responsibilities

• Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
• Shall be the single point of customer contact for business related to that particular branch office, area or region.
• On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
• Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties in order to seek solutions.
• Act as decision maker and problem solver on any issues involving a specific customer’s job nominations or job assignments in that particular branch office, area, or region.
• Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work.
• Be the local contact in interpreting any issues involving administration of the contract. Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
• Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
• According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
• Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
• As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
• Maintain a working geographic awareness of Intertek’s locations and capabilities.
• Access the necessary personnel and services to complete the assignment for the customer.
• Cook up with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
• Perform non-discretionary functions, including duties of a Dispatcher, and Branch Sales. These non-discretionary functions are not to exceed more than 25% of work time.
• Perform annual performance appraisals in accordance with level of supervisory responsibility.

Qualifications

• Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts.
• Sound knowledge of petroleum and chemical inspection procedures.
• An understanding of the business requirements of the client, relative to the purpose of the services provided.
• A working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data.

Skills

• Able and willing to travel, build customer relationships, and help with company growth.

Benefits

• Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.
• In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

Pay

Salary & Benefits Information

Schedule

Not specified