Operations Coordinator, Load Out

About the Company

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we focus on fulfilling our purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills.

About the Role

The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. It will also assist customer care in monitoring and troubleshooting delivery issues in a proactive and highly responsive manner. This role spends most of its time in the office or warehouse helping to maximize site performance.

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Organizing
• Composure
• Learning on the Fly
• Interpersonal Savvy

Responsibilities

• Facilitate day-to-day delivery operations, including monitoring morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other needs
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the client’s portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next-day delivery
• Perform other duties as assigned (may vary based on client requirements)

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to remain stationary for long periods of time and work in a standing position
• Required to communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email and other computer-related messaging
• Occasionally required to maneuver about the work area and move/manipulate various objects
• May require extended work hours and travel