Operations Coordinator, Inflight

About the Role

This position is a member of the Inflight Team within the Customer Experience Division. You’ll provide support to Flight Attendants and enhance the customer experience by ensuring on-time departures through inter-departmental collaboration, consistent communication, operational resource use, and team accountability.

Responsibilities

• Act as the liaison with local and system departments (e.g., IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners, and the Flight Department).
• Oversee Flight Service base operational reliability by leading dependability engagement, communication, and accountability efforts.
• Handle operational events and proactively provide crew assistance or delay mitigation based on priority and impact.
• Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies, providing base guidance and support.
• Notify rescheduled and reassigned Flight Attendants traveling through the base.
• Provide status updates on department reliability and communicate irregularities that may impact daily operations to Inflight, IOC, and Hub Control Center leadership.
• Coordinate with Crew Scheduling/Tracking for pre-boarding or re-crewing flights if necessary.
• Assist with administrative duties, such as delay investigations and daily/monthly reports on operational activities.
• Investigate and document delays, including Right Start, IPD (International Premium), and IFS (International Flagship Service).
• Implement selected policies and ensure established guidelines are followed and enforced.
• Coordinate and host base activities to support engagement initiatives.
• Conduct coaching and counseling as appropriate.
• Assist with Flight Attendant reasonable cause drug and alcohol testing.
• Provide Flight Attendant EFB (Electronic Flight Bag) support.

Requirements

• High School diploma or GED equivalency.
• PC, Sabre, DECS, and RES experience.
• Ability to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience.
• Completion of Flight Attendant training as prescribed by the FAA, with name on the current Flight Attendant System Seniority List.
• Current Passenger Service, Passenger Sales, or Crew Scheduling experience.
• Knowledge of company on-time performance goals and dependability metrics.
• Understanding of working with a contract labor group is desirable.

Skills

• Sound judgment and strong decision-making skills.
• Ability to work independently as well as collaboratively.
• Ability to prioritize, multi-task, and manage several events and situations simultaneously.
• Ability to work under demanding operational conditions.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work all shifts, holidays, and overtime as required.
• Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA) and secure U.S. Customs security badge if applicable.
• Must pass U.S. Department of Transportation (DOT) mandated drug test.

Benefits

• Travel Perks: You, your family, and friends can explore 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, access health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.