Airfreight Operations Coordinator

B&H Worldwide has been named the world’s Best in Class Global Aerospace Logistics Company by the Global Institute of Logistics. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate, and entrusted leader in the industry. We aim to provide employees with a rewarding, safe, and empowered environment that fosters high standards and career growth.

About the role

This is a key customer-facing role responsible for ensuring Import/Export shipments are managed and completed effectively, efficiently, and compliantly from start to finish, delivering Best in Class service to customers.

Location: Los Angeles
Working hours: Sunday to Thursday, 0800hrs to 1700hrs

Responsibilities

• Work within the Export & Import Operations team to complete shipments from start to finish while ensuring excellent customer service.
• Update comments and actions within the Company system to track workflow and shipment specifics.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with customer instructions.
• Liaise and negotiate with suppliers to ensure costs are provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective, and lawful execution of import activities.
• Provide collection/delivery notes and written notifications for all relevant instructions.
• Ensure Customs Entries are completed as per customer instructions or agreed SOPs to a high standard.
• Liaise with Warehouse and Transport teams for reliable distribution of imports/exports.
• Arrange direct drives and On Board Couriers as needed.
• Report any customer service failures, billing issues, or errors to the Station Manager and Head of Operations US without delay.

Customer-Specific Accountabilities

• Manage shipments to ensure a proactive, efficient, and compliant customer experience, including resolving queries and providing timely updates.
• Complete AES filings accurately and on time.
• Coordinate pick-ups and deliveries with transport providers.
• Plan and execute routing of shipments.
• Create AWB from A-Z, managing the full AWB lifecycle.
• Manage customer-specific inboxes and correspondence, handling high volumes of shipment requests and responding to emails/calls to agreed standards.
• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.
• Provide Inventory/Warehouse support, including:
  • Monitoring receipt, booking in, and dispatch of all cargo/goods while recording data per B&H procedures.
  • Ensuring freight is screened per TSA compliance and handled correctly as "Known Cargo."
  • Performing labeling, palletizing, and freight preparation tasks as needed.
• Review and identify areas to maximize profitability through proactive file management.
• Ensure all billing is completed within Company timeframes, monitoring correct input of purchase costs for accurate billing and profit reporting.

Requirements

• Excellent customer service skills and attention to detail.
• Sound knowledge of Import/Export processes.
• Solid background in US Customs law and procedures.
• Experience with Cargowise and Dangerous Goods compliance (advantageous).
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint).
• Ability to work proactively using initiative.
• Strong written and verbal communication skills.
• Ability to build strong relationships and solve problems effectively.
• Strong organizational and prioritization skills.
• Excellent process and planning skills.
• Strong commercial awareness and understanding of the impact of actions.

Benefits

• Competitive wages.
• 401k with company match.
• Health insurance, including dental and vision plans.
• Paid vacation, holidays, and an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunities for career growth through coaching, training, and development.