Flight Operations Support Coordinator

Wing offers drone delivery as a safe, fast, and sustainable solution for last-mile logistics. Consumer demand for on-demand services is increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones transports small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft and offer drone delivery services on two continents. Our technology integrates easily into existing delivery and logistics networks, providing a scalable solution for a broad range of businesses. Wing is part of Alphabet, Google’s parent company, and our mission is to create the preferred means of delivery for the planet.

About the role

Wing is seeking a Flight Operations Support Coordinator for a 36-month fixed-term contract based in St. Louis, Memphis, Cincinnati, or Phoenix. In this role, you will align staffing resources with operational needs, assist in Ground Support scheduling, support vendor employee onboarding, and ensure crew equipment readiness. You may occasionally function as a crew member for training, maintenance, or demonstrations. The ideal candidate thrives in cross-functional teams, operates with urgency in safety-sensitive environments, and has a passion for aviation and industry development.

Responsibilities

• Report to the Wing Senior Flight Operations Support Manager or Regional Site Lead and work from the Wing regional central base or local crew base.
• Partner with Vendor Employee Team Leads to develop and approve Ground Support and Visual Observer crew schedules.
• Obtain required compliance records for vendor staff for the Wing Flight Operations training team.
• Identify initial and recurring training requirements for vendor staff and coordinate scheduling with the Wing Regional Lead and training team.
• Support Wing maintenance activities at nests or the central maintenance facility.
• Assist with short-notice movement of Wing equipment under 35 lbs between locations.
• Obtain and maintain qualifications as a Wing Ground Support Operator and Visual Observer to support business needs as required.
• Identify nest and crew equipment deficiencies and partner with the Wing Flight Operations Regional Site Lead to obtain replacements.
• Operate a Wing-provided vehicle for travel between locations (up to 2 hours or 60 miles per day).
• Support Wing community affairs and government outreach efforts.

Requirements

• 3+ years of experience scheduling teams of at least 10 people, including 1+ years of operational experience with commercial drone operations in the U.S. and 1+ years as a field technician or equivalent.
• Valid driver’s license with a clean driving record.
• Active 14 CFR Part 107 Remote Pilot Certificate.
• Demonstrated ability to communicate constructively, clearly, and positively in stressful situations.
• Experience with resource management software such as Deputy or ServiceNow, with the aptitude to learn new tools.
• Proficiency with Google Workspace (Docs, Sheets, Chat, etc.).
• Ability to perform moderate physical work and maintain attention for extended periods in outdoor environments.
• Willingness to lift and transport equipment.
• Ability to occasionally speak with public and government visitors to support outreach activities.
• Willingness and ability to comply with health and safety policy requirements.

Pay

The U.S. base salary range for this full-time position is $97,000 – $121,000 USD, plus bonus and benefits.