Operations Coordinator (Downtown San Jose)

Job Overview

As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes.

Job Duties

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Aid the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Assist in onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Experience, Qualifications, & Skills Required

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
• Strong organizational, collaboration, and problem-solving skills
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges
• Demonstrated ability to work independently with minimal supervision
• Comfort with spreadsheets (Excel or Google Sheets)
• Willingness to work flexible hours, including evenings and weekends, as operations require
• Comfortable driving mid-size utility vehicles as needed
• Valid U.S. driver’s license
• Ability to work nights, weekends, and holidays

Preferred Experience, Qualifications, And Skills

• Previous experience in a high-growth, fast-paced startup environment
• Experience with schedule creation, resource planning, or forecasting
• Direct customer-facing experience (field or service-based)
• Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
• Strong passion for efficiency, innovation, and robotics