Operations Coordinator - Corpus Christi, TX

About the role

Receives, records, and distributes work orders to field employees based on customers’ requests for service. Makes decisions on inspector qualification appropriate to the nature of the assignment and staff levels required, selects and dispatches field personnel, and ensures all required aspects of the assignment are adequately covered.

Responsibilities

• Receive orders from specialized clients (written and/or verbal) and create/maintain job files.
• Prepare and issue job orders and laboratory instructions; ensure all required information is distributed and understood by the laboratory, client, and inspector.
• Keep all parties fully informed during the course of the assignment.
• Verify job conformance to customer requirements, calculations, and documentation.
• Provide positive and/or negative feedback to staff as needed; report irregularities to management and generate non‑conformance reports.
• Recommend disciplinary action when appropriate.
• Participate in or lead investigations into discrepancies and problems.
• Confirm figures with terminal personnel and issue confirmed figures, summaries, and verbal confirmations to clients.
• Coordinate paper flow throughout the office to ensure timely delivery of paperwork to clients.
• Proofread formal reports before final release.
• Coordinate with the laboratory regarding sample analysis and results.
• Represent the Inspectorate by appearance and conduct; behave ethically at all times.
• Maintain an on‑call status 24 hours a day as directed.
• Support and participate in the Inspectorate’s Business Management System (BMS) and attend required company meetings.
• Act as an inspector when workload or job nature dictates.
• Ensure full coverage of all field assignments by assigning appropriate resources and personnel.
• Instruct and guide field staff; provide job‑related and safety training as needed and maintain training records.
• Ensure field staff are correctly equipped with safety and calibrated inspection equipment.
• Perform field inspector audits.
• Discipline and/or recognize field staff based on performance.

Qualifications

• High school diploma or GED; normally more than five years of experience as an inspector or in a similar position.
• Knowledge of company HS&E procedures and related governmental regulations.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; strong verbal communication skills for interacting with customers and employees.
• Mathematical proficiency: addition, subtraction, multiplication, division, rate, ratio, percent calculations, and ability to draw and interpret bar graphs.
• Reasoning ability to plan work assignments, prepare documented action plans, handle problems with many variables, and make independent decisions.
• Valid driver’s license.
• Physical ability to sit regularly, use hands, talk, hear, stand, walk, smell, reach occasionally, climb stairs and ladders, lift/move up to 50 lb (occasionally up to 100 lb with assistance), and meet vision requirements (close, distance, color, peripheral, depth perception, focus adjustment).

Pay

• Annual Incentive Bonus Plan.
• Base pay adjusted based on job‑related knowledge, skills, experience, and market location.

Benefits

• Medical, dental, and vision coverage (eligible on first day of employment).
• Company‑matched retirement plan.
• Generous paid time off and company holidays.
• Paid parental leave up to 10 weeks.
• Life insurance and AD&D coverage.
• Short‑Term Disability (STD) and Long‑Term Disability (LTD).
• Tuition assistance.
• Optional life and pet insurance.
• Access to corporate discounts.