Operations Coordinator

About the role

The Operations Coordinator oversees front desk operations and provides seamless office support for commercial services. This role serves as the first point of contact for employees, clients, vendors, and guests, ensuring a welcoming, safe, and efficient workplace experience. Additionally, this individual provides administrative support to the executive leadership team.

Responsibilities

• Warmly greet and direct all visitors, ensuring they feel welcomed from arrival to departure.
• Assist new hires, contractors, and employees with badging processes and troubleshooting.
• Provide executive leadership administrative support through travel coordination, expense management, and catering requests.
• Manage and maintain an organized, professional, and welcoming front desk and lobby environment.
• Provide accurate answers to frequently asked questions about facilities, meetings, and general workplace operations.
• Offer clear way-finding support, escort guests when necessary, and maintain up-to-date knowledge of building layouts, meeting rooms, and key personnel.
• Ensure all individuals entering the building are properly badged and authorized; issue temporary badges using the company’s badging software and track loaner badges.
• Partner with Security and Facilities teams to uphold building access policies and flag security concerns.
• Respond to inquiries with clarity and warmth, providing accurate information or redirecting to the appropriate department.
• Monitor general inboxes or communication platforms to ensure timely responses to inquiries or requests.
• Support onsite events by assisting with coordination, set-up, catering, and attendee management.
• Conduct regular checks of the lobby and surrounding spaces to ensure cleanliness, order, and adherence to safety standards; submit work orders as needed.

Requirements

• Strong people skills and an elevated level of professionalism and emotional intelligence.
• Excellent verbal and written communication.
• Comfort using digital tools such as visitor management systems, Microsoft Office, and workplace communication platforms.
• Meticulous with strong organizational skills and the ability to multitask effectively.
• Ability to remain calm and composed in a fast-paced, high-visibility environment.
• Prior front desk, hospitality, or administrative experience preferred.

Qualifications

• High school diploma or a General Equivalency Diploma (GED) required.
• Associates or bachelor’s degree preferred.

Physical Conditions

• Must be able to sit, stand, or walk for extended periods of time.
• Ability to lift up to twenty-five pounds for events or office setup tasks.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including:

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

Pay

The compensation for this position is $21.25 - $25.00 per hour. The company will not pay less than minimum wage for this role.