Operations Coordinator - Commercial Roofing

Roof Technology Partners delivers expert commercial roofing solutions built on engineering-driven design, technical expertise, and long-term performance. We specialize in reroofing, service, maintenance, and restoration for complex facilities across the Southeast, using innovative approaches to solve real roofing challenges. At Roof Technology Partners, we offer more than a job, we offer the opportunity to build a lasting career with a team committed to safety, quality, and customer success. ROLE OVERVIEW The Operations/Service Coordinator plays a critical role in keeping daily operations running smoothly. This individual serves as the central hub between customers, service teams, project managers, and vendors. The role blends office management with service coordination responsibilities, including scheduling, permitting, warranty tracking, and supporting service and maintenance operations. The right candidate is organized, detail-oriented, and thrives in a fast-paced, customer-focused environment. KEY RESPONSIBILITIES Coordination with Operations Team Partner with VP of Operations, Project Managers, and Service Managers to prioritize work and manage workloadCoordinate travel arrangements for field crews traveling to job sites, ensuring accommodations and logistics are in place ahead of mobilizationSupport planning for maintenance programs and recurring service contracts Customer Communication Serve as the initial point of contact for all inquiries, and distribute to the appropriate team membersProvide timely updates to customers on scheduling, job status, and completionEnsure a high level of professionalism and responsiveness aligned with company standards Office & Administrative Management Oversee day-to-day office operations and keep internal systems organizedManage external vendors for office supplies, apparel, safety gearSupport invoicing, reconciliation, AP, and job documentation from initiation through close-out along with purchasing and accounting entriesReceive, reconcile, and code invoices against purchase orders and subcontractsPrepare AP records for paymentsManage COIs, W9, and other prequalification activitiesMaintain job files (electronic and physical), service logs, and internal reporting systemsCollect, review, and submit technician timecards accurately and on deadlineAssist with payroll processing by converting crew timecard sheets and submitting to payroll departmentAssist leadership with operational tracking and reportingSupport new hire onboarding across all branches Marketing Implement marketing activieies aimed at branding, customer engagement, and roofing opportunitiesMaintain employee files and website development – add/remove employees as necessary Confidentiality Must keep company information, including payroll, HR confidential QUALIFICATIONS Required 3-7+ years in office management, project coordination, or construction administrationHighly organized with strong attention to detail and the ability to manage multiple priorities simultaneouslyStrong written and verbal communication and customer service skillsProficiency in Microsoft Office (Excel, Outlook, Teams)Experience with CRM, ERP, or service management softwareComfortable working with both field teams and operations leadership Preferred Experience in commercial construction or roofing is strongly preferredExperience with permitting, scheduling, or service operations is highly valuedBilingual (English/Spanish) a plus Thank you for considering a career with Roof Technology Partners. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.