Operations Coordinator - Commercial Roofing

About the role

Roof Technology Partners delivers expert commercial roofing solutions built on engineering-driven design, technical expertise, and long-term performance. We specialize in reroofing, service, maintenance, and restoration for complex facilities across the Southeast, using innovative approaches to solve real roofing challenges. The Operations/Service Coordinator plays a critical role in keeping daily operations running smoothly, serving as the central hub between customers, service teams, project managers, and vendors. This role blends office management with service coordination responsibilities in a fast-paced, customer-focused environment.

Responsibilities

• Coordination with Operations Team
  • Partner with VP of Operations, Project Managers, and Service Managers to prioritize work and manage workload
  • Coordinate travel arrangements for field crews traveling to job sites, ensuring accommodations and logistics are in place ahead of mobilization
  • Support planning for maintenance programs and recurring service contracts
• Customer Communication
  • Serve as the initial point of contact for all inquiries and distribute to the appropriate team members
  • Provide timely updates to customers on scheduling, job status, and completion
  • Ensure a high level of professionalism and responsiveness aligned with company standards
• Office & Administrative Management
  • Oversee day-to-day office operations and keep internal systems organized
  • Manage external vendors for office supplies, apparel, and safety gear
  • Support invoicing, reconciliation, AP, and job documentation from initiation through close-out, including purchasing and accounting entries
  • Receive, reconcile, and code invoices against purchase orders and subcontracts
  • Prepare AP records for payments
  • Manage COIs, W9, and other prequalification activities
  • Maintain job files (electronic and physical), service logs, and internal reporting systems
  • Collect, review, and submit technician timecards accurately and on deadline
  • Assist with payroll processing by converting crew timecard sheets and submitting to payroll department
  • Assist leadership with operational tracking and reporting
  • Support new hire onboarding across all branches
• Marketing
  • Implement marketing activities aimed at branding, customer engagement, and roofing opportunities
  • Maintain employee files and website development—add/remove employees as necessary
• Confidentiality
  • Keep company information, including payroll and HR, confidential

Requirements

• Required
  • 3-7+ years in office management, project coordination, or construction administration
  • Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
  • Strong written and verbal communication and customer service skills
  • Proficiency in Microsoft Office (Excel, Outlook, Teams)
  • Experience with CRM, ERP, or service management software
  • Comfortable working with both field teams and operations leadership
• Preferred
  • Experience in commercial construction or roofing
  • Experience with permitting, scheduling, or service operations
  • Bilingual (English/Spanish) a plus

Benefits

We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.