Operations Coordinator

Key Responsibilities

• Monitor driver performance using various indicators such as Key Performance Indicators, Attendance, Map Zoning, and Uber Dashboard Scores.
• Answer any incoming calls from drivers assisting them with any issues that may arise during their shift.
• Develop driver familiarity and assist Supervisors with team huddles, announcements, and coaching, as needed, for all drivers.

Additional Duties

• Use Uber Dashboard to track driver utilization, identifying areas for improvement and escalating issues to Supervisors.
• Track all driver attendance, dispatch information, and gap time using excel spreadsheets to maintain accountability for drivers.
• Track safety alerts from Samsara cameras within the vehicle, escalating issues to Safety.

General Skills & Qualifications

• Strong leadership and team coordination skills.
• Expert organizational management ensuring a strong focus on workflow structure.
• Strong communication skills for effective internal and external collaboration.
• Strong hands-on approach with a willingness to assist team members across various tasks.
• Careful mindset focused on fostering a positive, productive, and collaborative work culture.
• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.
• Must have an active driver’s license and be approved on the company’s insurance.
• Able to lift up to 30 pounds without assistance as needed.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, Sick Time, and Holiday Pay where eligible.
• Eligibility for Perkspot program.
• Access to AD&D Insurance.
• $40 personal phone reimbursement eligibility depending on position will be issued monthly.