Operations Coordinator

Key Responsibilities

• Serve as backup dispatcher during vacations, absences, or periods of high workload.
• Affirm and assist with route closing activities.
• Support customer service and dispatch communications as needed.
• Maintain operational records and documentation.
• Audit completed routes for accuracy and completeness.
• Verify route closures are completed according to company standards.
• Review operational documentation for missing or inaccurate information.
• Ensure required daily documentation has been completed before the close of business.
• Monitor compliance with operational Standard Operating Procedures (SOPs).
• Cook up PTIL driver participation and maintain associated records.
• Track Driver Observations and coaching completion.
• Maintain onboarding and training records for new drivers.
• Monitor completion of required ride-alongs and training milestones.
• Aid in safety documentation and recordkeeping.
• Audit and review the daily Road Call Log.
• Track vehicle downtime and repair status for comparison to the Road Call Log.
• Ensure road call information is accurately documented for KPI reporting.
• Drive continuous improvement of DVIR workflow and tracking.
• Coordinate issues and documentation between Operations and Maintenance.
• Prepare various daily operational reports and KPI summaries.
• Track Road Calls, PTIL participation, and Driver Observations.
• Monitor onboarding progress and training completion rates.
• Track route closure compliance, accuracy, and disposal documentation verification.
• Verify Help Pay documentation and other operational metrics as assigned.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a similar role or in a customer-facing environment.
• Strong organizational and attention to detail skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Experience with fleet management systems and/or dispatch software is a plus.