Operations Controller

About the role

As a System Operations Controller at Atlas Air Worldwide, you will decipher, facilitate, and document all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules, timely communication, accurate ground handling setup, overall on-time performance, and providing professional customer service.

Responsibilities

• Maintain AIMS operating system database with aircraft dispositions.
• Build and manage flight schedules in AIMS.
• Process customer’s operational requests (e.g., schedule changes, courier listing requests).
• Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
• Act as the main point of contact (POC) for the 72-hour window of operation for customers, ops teams, and ground ops staff.
• Communicate information/changes to all affected stations, vendors, and departments.
• Review reports for operational data and update the operating system as necessary.
• Monitor all flight activity including researching and coding delays.
• Assist customers with operational issues and offline flying when requested.
• Assist customers with information on the movement of their shipments.
• Act as a liaison between System Control and all other GCC department staff.
• Handle a high volume of communications, including telephone, SITA, and email traffic.
• Ensure that Customs, Immigration, and Agriculture are arranged for Commercial Charters entering the U.S.
• Help coordinate recovery plans for aircraft disruptions.

Requirements

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks.
• Prior airline operations experience preferred.
• Comfortable with making key decisions.
• Computer proficiency.
• Perform well under pressure.
• Excellent interpersonal and communication skills.
• Flexibility with work schedule to include working nights, weekends, and holidays.
• Able to successfully complete required OJT training.
• Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support now or in the future.

Benefits

• Medical, dental, and vision insurance.
• Employee assistance program.
• Generous paid time off.
• 401K contributions.

Pay

Pay Range: $54,500—$73,500 USD