Operations Control Center Specialist

Responsibilities

• Cook up and modify all travel arrangements for flight crew members including air, hotel, rental car, and ground transportation.
• Proactively manage travel disruptions (delays, cancellations, re-routes) to keep flight operations smooth and crew legality intact.
• Monitor flight schedule changes and adjust crewmember travel plans in real time.
• Communicate travel itineraries, updates, and changes clearly to crewmembers via phone and email.
• Ensure all travel bookings comply with company policies, contract requirements, and cost-control initiatives.
• Collaborate with crew scheduling and dispatch to foresee travel needs based on operational adjustments.
• Be the go-to person for travel-related issues during your shift, including after-hours support.
• Partner with travel vendors like airlines, hotels, and rental car providers to secure preferred rates and handle service issues.
• Assist with large-scale travel planning efforts such as pilot bidding periods, training events, and new hire onboarding travel.
• Maintain accurate travel records, documentation, and reports for auditing and tracking.
• Spot opportunities to enhance travel efficiency, cut costs, and simplify booking processes.
• Offer backup support to crew scheduling functions as needed.
• Display a professional and positive demeanor while dealing with all internal and external stakeholders.

Qualifications

• A degree in aviation, travel coordination, or logistics, or equivalent work experience.
• Two years of experience using SAP Concur travel and expense software.
• Previous experience in travel booking, airline crew scheduling, or logistics coordination.
• Knowledge of airline operations (Part 121/135) is beneficial.
• Strong ability to juggle multiple tasks and prioritize in a fast-paced setting.
• Excellent written and verbal communication skills.
• Highly organized with keen attention to detail.
• Ability to work independently while collaborating across various departments.
• Experience with travel booking systems, GDS platforms, or corporate travel tools is advantageous.
• Proficiency in Microsoft Office applications.

Special Position Requirements

• First shift position with some flexibility needed for operations.
• Up to 10% travel may be required.
• Available for on-call rotation every 5th or 6th weekend to cover urgent travel needs.