Operations Communications Coordinator

Job Responsibilities

• Aids in developing new and maintaining existing documented procedures to enhance networking, communications, and customer service.
• Assists in training other service desk staff in their assignments.
• Develops documentation and procedures shared with teams to assist customers.
• Troubleshoots, repairs, and maintains contracted hardware and software.
• Maintains electronic database of district purchased and service desk disbursed repair services.
• Logs problems into electronic ticketing system to assist with problem determination and resolution.
• Provides technical assistance to customers via various means to resolve their issues promptly.
• Maintains up-to-date electronic documentation of all computer equipment maintained by the service desk.
• Maintains daily and historical database of all problems related to various equipment and/or installations to assist with problem determination.
• Maintains network-related software including but not limited to VPN, VoIP, Content Filtering, Firewalls, wireless management, switches, and routers.
• Trains district personnel in proper procedures for diagnostics and operations of computer and LAN/WAN equipment.
• Sends immediate notifications of outages or maintenance to employees and customers when relevant.
• Travels to building sites where students, teachers, and administrators are present as needed, must hold a valid driver license.
• Provides off-hour coverage as requested.

Qualifications

• Must be capable of lifting up to 15 pounds.
• Must hold a valid driver license.

Skills

• Technical troubleshooting skills
• Customer service orientation
• Basic computer and network maintenance
• Ability to work independently and as part of a team

Benefits

• Generous benefits package including health and dental plans, life insurance, and retirement plans
• Paid holidays, personal/sick time, and vacation days
• Flexible scheduling options