Operations Communication Coordinator

About the role

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together.

Responsibilities

• Develops and maintains communication tools and platforms (e.g., SharePoint (The Barrel), Store Operations emails).
• Executes outbound communication to the field to support daily operations and the implementation of strategic plans.
• Evaluates and edits all communication to Field Operations to ensure clear, accurate, and timely delivery of messages and information.
• Consults with Store Support Center functional areas on the best method and platform to maximize the effectiveness of communication in support of specified objectives.
• Collaborates with Store Support Center departments and project teams to ensure that communications to the field are clear, accurate, and timely, and that communication objectives are achieved.
• Leads the communication cadence and schedule to maintain established communication systems and processes.
• Updates Operations Manual policies and procedures as directed by policy owners and subject matter experts.
• Responds to field questions submitted to the Store Operations email group.
• Assists with the management of Field Operations projects as assigned, building communication plans and meeting deadlines needed for Pre/Launch/Sustainment model.
• Consistently assesses existing procedures and looks to innovate and improve upon process and efficiency.

Requirements

• High school diploma and 2 years of field operations and/or related communications experience; or equivalent combination of education and experience.
• Preferred college degree in communications or business.
• Strong written and oral communication skills.
• Excellent computer skills, especially with Microsoft programs (Outlook, Word, Excel, and SharePoint).
• Strong analytical and decision-making skills.
• Strong organizational, time management, and prioritizing skills.
• Detail-oriented.
• Good interpersonal and relationship-building skills to work cross-functionally.
• Knowledge of retail and restaurant operations.

Benefits

• Competitive pay every week.
• Medical, Rx, dental, and vision benefits on day 1.
• Life insurance and disability coverage.
• Paid vacation and employee assistance program.
• Business resource groups.
• Tuition reimbursement.
• Professional development.
• Onboarding, training, and development to help you thrive.
• Recognition programs and employee events.
• 401k plan with company matching contributions at 90 days.
• Employee stock purchase program.
• 35% discount on Cracker Barrel food and retail items.
• Exclusive Biscuit Perks including discounts on home, travel, and cell phones.