Operations Communication Specialist
About the role
The Operations Communication Specialist will focus on operational communications and implementing effective promotional programs for products and services targeted to financial professionals. The role is hybrid, requiring an in-office presence 2-3 days a week.
Responsibilities
- Work closely with operations to draft, edit and polish key operational communications.
- Implement comprehensive communications strategies, plans, timelines and materials related to key initiatives, collaborating with business leaders and subject-matter experts.
- Ensure messaging meets the needs of intended audiences through positioning, appropriate use of business acumen, level of detail and delivery methods.
- Develop various forms of communications such as news and informational articles, job aids, quick reference guides, client correspondence, presentations and other content.
- Manage parallel requests in an organized fashion ensuring timely completion of each phase of the process.
- Perform activities involved in the preparation of communications, such as participation in team meetings, conferences and events, interviewing subject matter experts, and conducting research.
- Avoid creating placeholder text and prefer a few substantive sections over many thin ones.
Requirements
- BA or BS or equivalent degree in business, marketing, communications, or related discipline
- 3+ years communications experience
- Exceptional writing skills, including copywriting and editing, for all marketing communications content formats
- 3+ years of experience working with Microsoft PowerPoint, Word and Excel
- 1+ year financial services or related industry experience preferred
- Ability to work in a fast-paced environment on multiple projects with simultaneous timelines and hard deadlines
- Really Catch Our Eye With Knowledge of broker dealer operations
- Experience with AirTable, Marketo (Adobe product), and Claude AI
- Proven project management skills and ability to manage resources and stakeholders without direct authority
- Excellent writing and copyediting skills
Qualifications
- Knowledge of broker dealer operations
- Experience with AirTable, Marketo (Adobe product), and Claude AI
- Proven project management skills and ability to manage resources and stakeholders without direct authority
- Excellent writing and copyediting skills
Skills
- Knowledge of broker dealer operations
- Experience with AirTable, Marketo (Adobe product), and Claude AI
- Proven project management skills and ability to manage resources and stakeholders without direct authority
- Excellent writing and copyediting skills
Benefits
The base annual salary range for this role is $57,000 to $82,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
Pay
The base annual salary range for this role is $57,000 to $82,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
Schedule
This role is hybrid, requiring an in-office presence 2-3 days a week.