Operations Specialist

Key Responsibilities

• Input, submit, and track Ameriprise CPI packets
• Conduct onboarding calls with clients to gather information, request documentation, and answer questions
• Walk clients through registration and navigation of the Ameriprise secure client site
• Open accounts, submit ACAT transfers, and track funds through settlement
• Resolve complex client questions and account issues during the transition process
• Troubleshoot NIGO paperwork and accounts by identifying issues, correcting documentation, and resubmitting items
• Track signatures and proactively follow up until all paperwork is completed
• Scan, upload, and file documentation into the appropriate systems
• Cook up third-party products including statements, appointment paperwork, and transfers of outside accounts and 529 plans
• Track multiple households and onboarding workflows across each advisor’s book of business
• Prepare for and support the first review meeting with the new advisor
• Ensure a smooth and organized handoff to the ongoing operations team following the first review meeting
• Provide exceptional client communication and service throughout the onboarding experience
• Opportunity to identify process improvements and take ownership of initiatives that enhance onboarding efficiency and support the growth of the operations function

Qualifications & Experience

• 3–5+ years of administrative, operations, or client service experience required
• Financial services or wealth management experience strongly preferred
• Experience with account opening, ACATs, transfers, or onboarding workflows preferred
• Strong organizational and time management skills with the ability to manage multiple priorities
• High attention to detail and follow-through
• Excellent communication and client service skills
• Ability to troubleshoot issues independently and work collaboratively within a team environment
• Experience with CRM systems and document management systems preferred

Compensation & Benefits

• Salary range: $60,000 – $72,000, based on experience
• Exempt
• Bonus opportunities based on performance
• Comprehensive benefits package including:
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with employer match
• Paid time off (PTO) and paid holidays

Schedule & Work Environment

• In-office position located in Tacoma, WA
• Flexible schedule within standard business hours
• Collaborative and team-oriented environment

Equal Opportunity Employer

• Arrow Financial Group is an Equal Opportunity Employer and welcomes applicants from all backgrounds.