Operations - Business Support Analyst (Open to hiring at the Sr level)

About the role

You will support systems and applications for multiple business areas, analyzing low‑ to moderate‑complexity system or process changes to provide business requirements for necessary modifications. You’ll establish and execute test cases to identify defects and assess the quality of system solution deliveries. The role involves coordinating and communicating with team members and stakeholders to improve the member experience and support Wellmark’s strategies. The ideal candidate is a self‑directed, systems‑focused analyst who enjoys researching, testing, and validating system configurations, especially in audit and compliance‑driven work, while managing deadlines and priorities with minimal oversight. Strong technical mindset, efficiency, automation, and openness to tools like Power BI are valued, as are solid Excel skills.

Responsibilities

• Support applications and systems across multiple business areas.
• Analyze, define, and validate business requirements for system modifications, enhancements, and upgrades.
• Analyze and troubleshoot system/application issues of low to moderate complexity, seeking to understand issue impact to the business.
• Create incident tickets and coordinate involvement across Operations and other support teams to ensure end‑to‑end resolution.
• Lead and coordinate testing efforts, including test scenario design.
• Use a variety of techniques to validate applications according to the testing plan.
• Write and execute test cases, documenting traceability and findings to ensure accurate and timely outcomes.
• Maintain awareness of and adhere to regulations, ensuring systems and processes comply with corporate policies, procedures, and legal requirements.
• Communicate and collaborate consistently with team members, technology groups, and other stakeholders to align business requirements and solutions with customer expectations.
• Coach, mentor, and provide guidance to other Business Support team members.
• Collaborate with Technical Writers and other stakeholders to create or update desk‑level procedures and process/system documentation.
• Ensure accurate tracking of all work hours in reporting systems.
• Other duties as assigned.

Qualifications

Required for BSA level:

• Associate’s degree or equivalent work experience.
• 2+ years of business analysis, systems, configurations, or related experience; or 3+ years of health‑insurance operations experience (e.g., claims, customer service, membership & enrollment).
• At least 2 years of proven subject‑matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations.
• Ability to perform, document, and guide others through related steps and improve existing conditions and processes.
• Ability to identify issues or inconsistencies, gather relevant information, compare data from different sources, and propose alternative solutions.
• Proficient written and verbal communication skills; ability to communicate clearly and concisely with team members and stakeholders.
• Ability to facilitate conversations with varying audiences.
• Willingness to learn and grow through mentoring from experienced Business Support Analysts.
• Proactive self‑starter with effective time‑management skills; capable of independently organizing and prioritizing projects, initiatives, or tasks.
• Flexible and adaptable to change.
• Analytical problem‑solving skills and attention to detail; ability to approach complex problems from different angles and apply technical knowledge to policies and procedures.
• Proven efficiency in Microsoft Office Suite.

Required for Sr level:

• Bachelor’s degree or equivalent work experience.
• 3+ years of critical business technical knowledge, business analysis, systems, configurations, or related experience.
• Ability to coach and mentor others through guidance or feedback.