Sr. Business Analyst, Operations

Key Responsibilities

• Data Operations and Analysis
• Conduct extensive efforts, analyzing large data sets to identify emerging trends, patterns, and insights.
• Conduct thorough analyses of business performance across different sectors, providing data-driven recommendations to enhance operations.
• Develop reports, dashboards, and visualizations to effectively communicate findings, leveraging tools such as Power BI, Tableau, and Excel.
• Ensure all outputs are aligned with business objectives and presented clearly to both internal teams and customers.
• Collaborate with senior leadership teams (from Managers to General Managers) to define key operations questions, deliver insights, and tailor reports to customer needs.
• Serve as a trusted advisor on findings, advising leadership on potential improvements based on data analysis.
• Manage and respond to ad-hoc requests from both internal teams and customers, ensuring thorough analysis and timely delivery of findings.
• Trend and KPI Monitoring
• Maintain a focus on innovation, identifying new tools or methodologies that could enhance data collection or analysis processes.
• Strategic Data Analysis Support
• Assist senior leadership teams in strategic decision-making by forecasting future trends, risks, and opportunities.
• Provide actionable insights into budgetary forecasts, financial performance, and operational efficiencies.

Minimum Requirements

• HS Diploma or GED equivalent.
• 3-5 years of experience in a business analysis, data analysis or a similar analytical role.
• Expertise in Microsoft Excel for data analysis.
• Experience creating dashboards and delivering data.
• Expert experience with data visualization tools such as Power BI and Tableau.
• Strong ability to interpret and present complex data trends and statistical findings.
• Expertise in identifying key metrics and performance drivers.
• Proven ability to address complex questions and synthesize findings into clear, actionable insights.
• Exceptional organizational skills to manage multiple business analyst projects and priorities.
• Excellent verbal and written communication skills, with the ability to clearly present findings and recommendations to both technical and non-technical audiences.
• Able to work independently in a fast-paced environment with competing priorities.
• Flexibility with work schedule and hours when required.

Preferred Qualifications

• Bachelor’s degree with a focus on business, economics, statistics, or a related field preferred.
• Work experience in an E-Commerce or 3PL environment a plus.
• Operations experience in a warehouse environment with KPIs and SLAs a plus.